Order Related
  • What is the minimum order value?

    As such there is no minimum order value. You can order as little as you want. However, we encourage you to order above KSh 5,000 to avail our free delivery and save on delivery charges.

  • Do you charge any taxes over and above the rates shown?

    No, we do not charge anything over and above the rates shown. All prices shown on grocerypik are inclusive of taxes, where applicable.

  • Can I collect any kind of reward points?

    Yes. Your account will be credited with 1 point for every purchase of KSh 100. Your reward point’s balance will be shown at the time of check out. You can redeem as many points as you want against any order and any store you choose. Also keep an eye on email and social media updates for extra reward points we offer on special occasions.

  • Would I get the shopping bags for my order?

    We have a great concern for the environment. We don’t use any kind of shopping bags. All products in their primary packing will be separated and placed in reusable shopping baskets and brought to your doorstep. Our rider will deliver the products to you and go back with shopping baskets.

  • How do I check the status of my order?

    You will get notified through message, email or push notification whenever your order status is changed. Remember to turn on your push notification in your phone settings. You can also go on “My Orders” section to check your order’s current status.

  • How do I report a problem with my order?

    You can contact us via email or phone following the “Need Help?” and “Customer Support” links. We respond very quickly!

  • How do I review my receipt?

    Our rider will provide you invoice/receipt generated by our retail partner at the time of delivery. You may verify the receipt with your online order placed on grocerypik.

  • What if I forget to order an item?

    Unfortunately, you can’t modify your order once you placed. However, you can cancel the entire order before the order is processed and place a new order. Alternatively, you can call our customer care before the order is processed, we will help you and modify the order for you. You can also create multiple Shopping Lists on grocerypik. You can save your favorite or regularly purchased products to shopping lists at any time of the day and order them whenever you want. You need not have to go through the entire product catalogue every time you order on grocerypik. You can literally place your grocery order in less than 5 minutes and also you will not forget to order your items by using Shopping List feature.

  • What happens if any of my items are out of stock?

    Our retail partners update the price and stock regularly. However, at times, the items you ordered may run out of stock due to unexpected in-store sales, especially fresh produce fresh meats, fresh dairy, fresh bread, etc. In that case, our Personal Shopper will contact you to suggest suitable replacement available in the store and obtain your permission. Your order will then be adjusted accordingly. In case your revised order value is changed from the original order value, the following actions will be taken When you have selected the option to Pay on Delivery: You will pay the revised order value at the time of delivery When you have already paid online: If revised order is greater than the original order – You will pay the differential amount at the time of delivery If revised order is less than the original order - We will credit the excess amount paid by you to your E-Wallet and this can be used for your subsequent orders