Cancellations and Returns
  • How do I return items?

    If something seems to be wrong with your order, such as a missing item or an incorrect item, you can reject the items when our rider arrives at your doorstep. We will credit your E-Wallet for the returned goods. Once an item is accepted by you, it cannot be returned through grocerypik. We do not currently support a return process for any items you may have accidentally purchased via grocerypik. However, you are more than welcome to coordinate returns directly with the store.

  • How do I edit or cancel my order?

    Unfortunately, you can’t edit the order at this point of time. However, you can call our customer care to modify the order until the order is processed. Alternatively, you can cancel the order in full and place a new order. If you have already paid for the first order, your E-Wallet will be credited upon cancellation. Go to “My Orders” section in the app and select the order you want to cancel. Click on “Cancel Order” to cancel the order.

  • How can I list my store or products on grocerypik?

    To list your store or products on our platform, register with us on grocerypik website by clicking “Get Your Store Listed” link and our team will get in touch with you. For more information on listing your store on grocerypik, please click on “How it works for Sellers” link.

  • I have many more questions for you!

    Contact us! We will be there to answer all your questions at or Call us on +254 706 700 700 from 9.00am to 6.00pm